Store Returns and Refunds Policy

This policy is in addition to your rights under the Australian Consumer Law (ACL) and the Consumer Guarantees, which we fully comply with.

 

1. 'Change of Mind' Policy

Please choose carefully as we are not required to provide a refund or replacement if you simply change your mind about a purchase. This includes circumstances where:

  • You found the product cheaper elsewhere.

  • You decided you did not like the purchase.

  • You had no use for it.

  • You mistakenly ordered the wrong item.

Note: Any 'change of mind' returns we do accept (at our sole discretion) will typically require the item to be unused, in its original sealed packaging, and within a short timeframe (e.g., 7 days) and may be subject to a restocking fee. This is a courtesy and not a legal right.


2. Faults with Peripherals and Software

Hardware and Peripherals (Keyboards, Mice, Monitors, etc.)

These items are covered by the Consumer Guarantees as outlined in Section 1. Faulty items will be assessed for repair, replacement, or refund based on the nature of the failure.

Software

If the software is faulty (e.g., doesn't install or function as described) it is covered by the Consumer Guarantees. However, we cannot accept returns for software once the packaging seal has been broken or the product key has been registered, unless the software is proven to be faulty or non-functional.

3. How to Return a Product

  1. Contact Us: Before returning any item, please contact our store with your Proof of Purchase and a description of the fault.

  2. Assessment: We may need to assess the product to determine the nature of the fault and whether it constitutes a major or minor failure under the ACL. This may involve sending the item to the manufacturer's authorised repair agent.

  3. Remedy: Once the failure is confirmed, we will provide the appropriate remedy (repair, replacement, or refund) in accordance with the ACL.

4. Exclusions and Limitations

This policy does not cover faults or damage arising from:

  • Normal wear and tear.

  • Accidental damage, misuse, or abuse of the product.

  • Failure to use the product in accordance with the manufacturer's instructions.

  • Unauthorised repairs or modifications.

  • Data loss (it is the customer's responsibility to back up all data before any repair or return).

RETURNS ADDRESS:

Brilliant Technologies
149 Mulgrave Road
Cairns QLD 4870
Australia